2026 is here - Let’s make it a great Year - owning the bbq lane

EXECUTIVE MESSAGE

Team City Barbeque, 

We have a tremendous opportunity in front of us. We are gaining momentum in so many areas of our business, and I cannot be more excited about our future. We have a strong brand and a dedicated team, and in order to achieve greatness it requires, we have every member of Team City Barbeque fully engaged. That said, I have a question for you:  

Are you driving results or simply monitoring and reporting? 

For a few months, I have been talking about the need for each of us, all of us, to be a positive force in the business, driving results and not playing the role of a sideline critic by simply sitting back, looking in, and offering critiques.  

If you are driving results, setting a high standard with clear expectations, and holding others radically accountable to delivering on those standards, then keep up the excellent work! If you are not, I ask you: Why not?  

Driving results begins with taking control of your scope of influence and recognizing that while we cannot control everything around us, we can control how we respond, how we show up, and how we support others. It is easy to fall into the mindset of being a victim of circumstances, blaming conditions or others for why things don’t improve or end with the desired outcome. However, real progress comes when we choose ownership over excuses. When people focus their energy on what they can influence: attitude, level of effort, and leadership; they then begin to drive positive change. 

At City Barbeque, titles do not matter, they simply define the role each of us plays in accomplishing the goal of winning in every community where we operate. Each of you has a sphere of influence, whether it’s leading a shift, supporting a teammate, serving a guest, or improving a process. Titles do not define our ability to lead; our actions do. When we take ownership of our role and actively look for ways to improve, we all get stronger. 

Momentum begets momentum! It’s GO TIME my friends, and we owe it to each other to be all in, all the time.  

Grateful to be a part of this team!  

Mike  

~ Mike Muldoon, Chief Executive Officer

Four Pillars

TEAM

🌟 Celebrating Paul Lowe’s Promotion to Market Leader🌟

Please join us in congratulating Paul Lowe on his well-deserved promotion to Market Leader this past December! Paul has been an important part of the City Barbeque team since 2021, when he joined us as a General Manager. Since then, he has consistently demonstrated strong leadership, dedication to our teams, and a commitment to delivering great results.

In 2025, Paul earned a spot in the President’s Club, recognizing his outstanding performance and impact. He also played an important role on the Culture Club, partnering with our HR team to support Outlier groups from our Engagement Survey. Through these conversations, Paul helped provide thoughtful insights and feedback that continue to shape how we support and grow our teams.

Adding to an already impressive year, Paul also took home the Pitmaster Champion title in our 2025 Graduation Pitmaster Class, showcasing both his leadership and his mastery of the craft.

Paul’s knowledge, experience, and passion for our culture make him a tremendous asset to the organization. We’re excited to see the impact he will continue to make in his new role as Market Leader. Congratulations, Paul! 🎉

~ Amanda Beebe, Human Resource Generalist

Guest

There are a lot of things that make City Barbeque special. Our smokers. Our craft. Our commitment to doing things the right way. But one of the things that has meant the most to me over the last 18 years is something you will never see on a menu board:

The $100 Bill Rule.

It is simple in theory and powerful in practice. Every teammate is empowered to make things right for a guest without waiting, without escalating, and without asking for a manager. If something is off, we fix it. If someone is disappointed, we turn it around. And sometimes, if the moment calls for it, we do a little more than expected. A dessert on the house. A meal remade with care. A small gesture that leaves a big impression.

What I love most about this rule is not the dollar amount. It is the trust behind it. It says we believe in our people. It says we hire teammates with good judgment and big hearts. It’s a reminder that taking care of guests is never about policies, it’s about people.

The $100 Bill Rule reminds us that hospitality is not transactional. It is personal. It is human. It is the moment when a guest feels seen, heard, and valued.

I have seen this rule turn tough days into loyal guests. I have seen it create stories that families tell long after the plates are cleared. And I have seen teammates light up because they were empowered to do the right thing without hesitation.

Making things right, easily. Surprising and delighting when we can. Trusting each other to represent this brand with care. As the great Frank Pizzo says, “It’s always all about the people.”

That is City Barbeque at its best.

~ Sammy Shaffer, Director of Marketing

Process

Hey Team, 

We're making strides in 2026 with several updates to “Own the BBQ Lane”: 

• Enhanced brisket rub and slicing launched in January. 

• Attensi Learning Management System introduced in February for engaging training. 

• ReviewTracker will replace InMoment guest surveys in March, centralizing feedback. 

• Ongoing tests include returning sauces to tables, table service, and Ovation text feedback for quicker issue resolution. 

• New locations opened: Memorial Parkway and Rock Hill. 

• Memorial Parkway Leadership Team:  Thomas Harrison (General Manager), Jennifer Satterfield (Market Leader), Dave Steiger (RDO) 

• Rock Hill Leadership Team: Seth Band (General Manager), Matt Chaney (Market Leader), Dave Steiger (RDO) 

~ Dave Skerl, Director of Strategic Implementation

Financial

As we head into the heart of barbeque season, the Accounting and Finance team is excited to support what is always one of the most energetic times of the year for our company. With Easter around the corner, we know many families and friends will be gathering around great food, and it’s the perfect moment for our teams to shine. We’re confident our joints and catering teams will help make these celebrations memorable, delivering the barbeque and hospitality that bring people together. 

We’re also excited to welcome Jennifer Murray as a new teammate on Eric Doyle’s team. Jennifer will help provide additional insight into the business and strengthen our ability to support operations with meaningful financial perspective as we move into this busy season. 

In addition, the Finance team is kicking off an Accounts Payable automation project aimed at leveraging new technology to streamline processes, improve efficiency, and enhance visibility across our payables operations. We’re looking forward to the benefits this initiative will bring as we continue to modernize our systems and support the business more effectively. 

We also want to recognize Sylvia Newman, who will be retiring after five years with the company as a valued member of our Accounts Payable team. Sylvia has been a wonderful teammate whose upbeat attitude and positive spirit have brightened our team and the work we do every day. She has brought great dedication and reliability to her role, and her presence will certainly be missed. We are grateful for the contributions she has made during her time with us and wish her all the best as she begins this exciting new chapter in retirement. 

Here’s to a strong start to barbeque season and an Easter holiday filled with great gatherings and even better barbeque. 🔥🍖🐣 

~ Tadd Christensen, Director of Finance 

Catering Chatter

As BBQ season begins to heat up, we want to take a moment to recognize someone who has been making a huge impact behind the scenes—Carson Irvin, Catering Operations and Sales Manager for Johnson City and Huntsville.

Carson has successfully launched two brand-new catering markets in two different states, separated by more than six hours of travel. That accomplishment alone is impressive, but what truly made these openings exceptional was Carson himself.

With his trademark energy, positivity, and big smile, Carson played a key role in ensuring both markets opened smoothly. He partnered closely with the joints, built strong relationships with teams, and worked tirelessly to develop and strengthen the catering operations in each market. On top of that, Carson has been actively growing brand-new catering business in both regions, serving not only as a sales manager but also as a wedding event specialist.

Carson’s performance, teamwork, attitude, and work ethic have been nothing short of outstanding, and the impact he’s making across both regions is already being felt.

👏 Thank you, Carson, for everything you’re doing to grow our catering program!

🔥 BBQ Season Is Here!

As we celebrate Carson’s success, we’re also heading into one of the busiest and most exciting times of the year for catering. With BBQ season underway, we expect orders to ramp up quickly thanks to several upcoming celebrations, including:

• 🎓 Graduation Season

• 🍎 Teacher Appreciation Week

• 🦺 National Safety Week

• 🩺 Nurses Week

There’s already a lot of buzz and excitement building, and we’re looking forward to the annual surge in catering orders as communities gather to celebrate these important moments.

Let’s get ready for a big season ahead! 🍖🎉

~ Jeremiah Ruxer, Regional Catering Director

RDo reflections

I want to start by congratulating the teams at Rock Hill and Memorial Drive for their outstanding openings.

The Rock Hill team, led by Seth Band (GM), came out of the gates strong with an incredible opening week—generating over $126K in sales. The team’s performance truly set the standard. The community is already buzzing about the great new BBQ spot in town, and it’s exciting to see the momentum building. It’s a great reminder of what’s possible when a team brings a positive attitude and a strong focus on building great culture.

Memorial Drive has also had a fantastic start. Now just over a month old, the team continues to build momentum. Samantha Moore, our AGM, has really shined as a leader during this opening—helping build a team that is efficient, guest-focused, and committed to our values. They’ve done an incredible job making sure every guest leaves excited to come back. The warm welcome we’ve received from the Huntsville community has been remarkable, and we’re already creating raving fans in our first Alabama joint. Congratulations to Sam and the entire Memorial Parkway team!

Great job to both teams. We have some amazing people across these joints, and they’re off to an incredible start.

Thanks!

~David Steiger, Regional Director of Operations

welcome Memorial Parkway - February 12th, 2026

Welcome Rock Hill - March 2nd, 2026

BBQ BRAVOS - Shoutouts

TEAMMATE SPOTLIGHT

Malik Patterson | Boards Teammate, Deerfield

What is your current role at City BBQ? 

Certified Trainer on Boards

What aspect of your role do you enjoy the most?

Slicing the Meat and being able to show our guests that its being done for each and every sandwich or sampler!

What three words would you use to describe City Barbeque? 

Backyard Hospitality

What three words would you use to describe yourself? 

Consistent, Hard-working, Respectful

If you could switch jobs with anyone else in the company, whose job would you want and why?

Why change jobs when the one I have is great!

Do you have any hobbies or belong to any groups outside of work? 

Love to go to the gym

If you could learn to do anything, what would it be?

I really want to learn the Pits area and be able to follow the entire story of the meats within the joint!

Do you have a favorite family tradition or one that you want to start? 

What is the most important thing you have learned in life?

Respect gets you a long way in life.

Everyone’s Favorite Recipe of yours or your favorite recipe –

At City BBQ, the best thing to do is add the Triple Que to the Mac and Cheese. Not sure you can beat that!

Jaylen Shannon | Front of house Teammate, Buford

What is your current role at City BBQ? 

My current role is Front of House

What aspect of your role do you enjoy the most?

The aspect of my job I enjoy the most is the fluidity of working in some days

What three words would you use to describe City Barbeque? 

What three words would you use to describe yourself? 

Busy, lively and comforting

If you could switch jobs with anyone else in the company, whose job would you want and why?

If I could switch jobs with anyone in the company it would be Antonio because he seems happy doing his job and also doing dishes isn’t too bad, you get to be to yourself.

Do you have any hobbies or belong to any groups outside of work? 

watching soccer and playing video games.

If you could learn to do anything, what would it be?

If I could learn how to do anything it would be to play soccer or basketball at the highest level, or maybe even to fix cars.

Do you have a favorite family tradition or one that you want to start? 

A favorite tradition is just getting together for the holidays.

What is the most important thing you have learned in life?

The most important thing I’ve learned in life is to try not to get upset about things or people you can’t control.

Everyone’s Favorite Recipe of yours or your favorite recipe –

Lastly my favorite recipe is from my mom, her casseroles and shrimp tacos are delicious.

RAVING FANS

Acworth

Fantastic food and even better service! I'm a pretty harsh critic when it comes to BBQ y'all knocked it out of the park! And I can't say enough about the staff! Friendly, warm, and inviting don't do this crew justice! A specific shout out to Aowyn Martin who came by our table to check on us after we had been served, she was a delightful ray of sunshine and was super sweet and very polite! I can see that she is running a tight ship! Will definitely be coming back again and again!

Excellent food and service. Christian was very friendly and helpful. I always bring out of town guests here and they always ask to come back. Highly recommended!

elizabeth was amazing! she deserves a raise for the great service!!

Ballantyne

Every time I come here, I have an incredible experience, I really haven' written that many reviews for places. I do if it's absolutely five star or if it really needs a negative review, but The people at this place always go above and beyond. My husband said Scott was so nice! We ordered takeout last night and everyone was great from start got finish. Thank you, we need more of this in the world!

Immediately as my boyfriend and I entered the restaurant we were greeted by the friendly staff. It was our first time, and the young lady at the register was very knowledgeable and even offered samples. The manager went above and beyond and checked on us as this is more of a grab and go restaurant rather than waited on; we were blown away by the kindness!! Taylor the manager as well, answered our questions about the establishment with much pride about the company. Not only will we be back for the great BBQ, but it's very motivating to support a great community

beachwood

Mamma was absolutely amazing! She was so sweet and kind, and made my first visit to City BBQ such a great experience. She took the time to explain the menu and was so patient while I decided what to order. Her warmth and friendliness really stood out!she made me feel right at home. Thank you, Mamma!

Beavercreek

I had an incredible experience at City BBQ tonight. It started with Jake helping my group get a reservation for the space in the back. When we arrived for dinner, I simply could not believe how fast they had the order ready. All the food was absolutely delicious, service was top-notch, staff was friendly, and the space was clean and spacious. Thank you, Jake and the rest of the Beavercreek crew!

Blue Ash

Wonderful customer service from order taker to our attendant KENZIE and our food was delicious! HIGHLY RECOMMEND.

I'd been traveling after caring for grandchildren whose mother is undergoing chemo--a stressful time. I needed sustenance and came across City BBQ. I ordered a brisket sandwich with slaw and cornbread. When I went to visit the fixin's bar, I was disappointed that there were no pickles. An employee noted my hesitation and asked if she could help. "There are no pickles." She said they were out of them, so I sat down and assembled my sandwich with the great sauce and some of the slaw. Then Mel came over with a little cup of pickles. "I found you some pickles after all," she said. She was great! She made sure I was taken care of all during my meal, clearing my table when it wasn't her job, and her presence was beatific after a hard time. The atmosphere is southern backwoods bbq joint with great blues playing in the background. I ended my meal with cornbread like my mother used to make and proceeded with a bit of fat trimmed from the brisket for my dog, which Mel got another cup for me to put it in before I left. Thanks be to God for such satisfying food and service! Promote Mel!

Mike is the best thing to happen to city barbecue. My catering order got messed up and was not there or in the system when I was there to pick up. Mike made it happen and got my order readyfor me within a matter of five minutes. Couldn't thank him enough, best guy in the business.

Buford

Genavi was so kind and the brisket is amazing.

Call center

We love City BBQ and come here, and occasionally Woodstock. The food is always great at both. I ordered online and chose Acworth, but was in Woodstock. Oops. No problem, my fault, so I reordered at Woodstock, and while I waited, called Acworth as a courtesy so they didn't think the food was just abandoned ‚
I believe her name was Melissa? I wish I caught it again before hanging up. But she was sweet and even helped me out to get my reward back (I didn't ask at all. I simply called and said I wouldn't be there to pick it up.)
That was so unexpected and extremely kind. I already am a fan enough to not stress my mistake and just reorder, but now I'm a fan for life with how nice they always are. Thank youuuu!

Carmel

City BBQ is the local standard for great BBQ. Rebecca always helps me out and brings a smile to my day!

I had such a great experience at City BBQ, special thanks to Bobbi jo, Christian, and Giselle! I was torn between the pulled pork and smoked turkey, and these 3 helped me to decide. They recommended the turkey with mac and cheese, and I'm so glad I listened. The turkey was tender with the perfect smoky flavor, and the mac and cheese was creamy and fresh out of the oven. That extra bit of care in helping me choose made the visit feel really personal and the food absolutely delivered. I'll definitely be back!

Great all around! And Haley was awesome!

Cary

Food was delicious. Customer service from Luis was superb. He helped with giving us information about the menu and was patient with us deciding what to order. He was very welcoming, definitely we will be back again.

I love this place! We bring our 3 year old son here all the time and have the best time with the most delicious food. Miss Mina is the sweetest too!

City BBQ is the best! Especially the Ribs Fried okra and banana pudding. Service is great and friendly. Shout out to Riley. Thanks again!!

Centerville

Ruth was such a great help when ordering. Food was hot and crispy!

Chester Road

We were there just before lunch on a Tuesday and Tony was so helpful and quite engaging old fart, just like me!! He's a keeper!! Food and service was excellent. I smoke my own brisket, ribs etc, but your quality is top notch. Thanks for a very pleasant experience.

Everything taste great and the service was excellent. Austin was very kind and professional.

JD was super nice, super friendly! A joy to talk with!

JD was an excellent host. Very friendly and welcoming

Circleville

Jordan was the best! Warm and welcoming, genuinely cared about my experience! And the food was fantastic!

Decatur

Lynn, Amber, and ebony were wonderful. I was greeted when I stepped the door with a smile. Food was ready and hot. These 3 go above and beyond when it comes to customer service

Shekinah is the best! Love their ribs

Food and atmosphere was great, the cashier Tara was really kind.

Durham

I had a great experience. Chelsey helped me out with my order and she was just the sweetest person ever . One of my best interactions I've had with customer service in a while. She did an absolutely amazing job. 10/10

Pulled pork sandwich was overflowing with goodness. Katie at the register was great. So glad I got the pint of banana pudding the crumb topping was Devine.

One of my favorite locations! The food is always fresh and taste delish! The manager Taylor is always accommodating and super nice when my family arrives.

Eastgate

The entire staff was amazing! We had a large group and they made sure we were each taken care of. Queen Anna is the best person they could have at the register! She is so kind. The food being amazing was just icing on the cake.

First time eating here and We had an amazing dinner at City BBQ, the staff was fantastic, warm and welcoming, Renee helped us at the counter and gave us our food, she was so kind and really made this experience all the more enjoyable. We will most definitely be back again.

Thanks to Chris and Sandra for an amazing experience at City Barbecue yesterday. I've always had a good experience but yesterday was exceptional. I can't thank you enough for your generosity. You guys rock!!!

fairfield

Uziah was very helpful

Fairlawn

The bride to be Ms Courtney is always so pleasant and friendly. They make it just wonderful to come in here. I wish her the best are her upcoming wedding

Olivia at this location is probably one of the nicest people in the food industry I've had the pleasure of doing business with. The food was incredible and the BANNAN PUDDING was out of this world, I love it here. Definitely my favorite spot now.

Findlay

Collette at the Findlay Ohio store was amazing

Great service from Collette and Allie

Vincent B, the manager was very helpful and polite. Overall great experience.

Florence

Being I'm from Pittsburgh we do not have City BBQ there. So glad we made decision to have lunch. Kim was so friendly and made sure our needs were met. The food was excellent, service was great and the variety of sauces were very tasty. If ever traveling or living in Florence, Kentucky I high recommend you try this place out. You won' be disappointed.

Fort Wayne

Andrew was Great!! Awesome service

Nate was a terrific greeter. He introduced us to the whole team. We enjoyed the chicken breast and wing, brisket, pulled pork, and sausage. The mac and cheese so so good and tasted homemade. We both loved the green beans. This was our first time in. We will returning.

Zen was fantastic with service in the dining room! Food was great!

Gahanna

Very delicious food and exceptional customer service. I placed a large order on short notice, but the team made it happen. I would especially like to recognize Agar, who went above and beyond to ensure our order was put together and ready for us on time. I highly recommend this place.

I had a really great experience. The place was clean and they have wonderful customer service. Everybody was great, especially Erin she was very knowledgeable about the menu, helped me pick food and was about the sweetest person alive. Definitely I recommend!

This place is fantastic !!! Trevor, Toni and Kevin ROCK and they never let their customers down! Service, food and friendliness is SUPREME!

Shout out to Vanessa, good customer service, good attitude, good food. :)

Garner

Although at the time of my visitation, the location was out of the menu item I desired. Manager Josh was very accommodating and very helpful in providing the best customer service possible. Very thankful for the kindness

Georgetown

Tasha was a very great server

Tasha is great and super friendly! Great food and fast service! Glad to have another food option in this part of town!

greenwood

Daphne was very helpful and quick taking my order.

Exceptional service!   Both times I have been there (was helped by Olivia last night, then a sweet young man the time before) have gone above and beyond with their customer service. The food is delicious, as well!   We will be back for sure!

Emeline took great care of us! She is so sweet and always greets us with a smile. Highly recommend this location. The food is amazing!

Emily was super helpful with explaining the menu !

Harrodsburg

Everything was great! Quick and friendly service, and the food was delicious. We'll be back! Thanks, Kevin!

high point

DAVID that works at one in Highpoint is so nice he brought are food to are table, we eat so much the food is delicious € You check it out for yourself

I stopper by for dinner today at City BBQ and received really great service with a nice atmosphere altogether. Rian greeted me with a smile and was able to answer all questions I had about the menu. She made sure I received great service and I love that. I also notice she gave this same great attitude to every customer that came in and left as well. Keep that attitude Rian. Thank you. The other employees behind the counter were friendly as well..

We made a late takeout order and showed up 5 minutes after closing for our order. They immediately welcomed us in and immediately jumped in to make our order. Some of our order was put up for the night, Brian and Toni unpacked from closing and started getting our food ready. Great, nice, wonderful people. The atmosphere was so warm and welcoming. Everybody was more than happy to make our order even after they started closing up. 20/10!! This location is definitely the best I have been to. Everyone was so nice and friendly, but Brian and Toni stood out with their customer service! Thanks.

hurstbourne

Firstly the food was very good and fresh outside of all of that the service is really good a€¦ our cashier amber was outstanding on the service . It's really hard finding good customer service and today I was satisfied thank amber

Johns Creek

Rolled in unfortunately close to closing as my work schedule allows. Chris showed absolutely zero end of day fatigue at the counter and took my order like it was his first of the day. When the point of sale acted up, team leader Caroline swooped in to the rescue, they along with the rest of their team delivered world class service and glowingly positive attitudes despite my terrible lateness. Exceptional customer service and meal as I've grown accustomed to from City, and just an excellent team. You guys rule.

Kettering

10/10 service Olivia was super knowledgeable on the whole menu and even upsold us on getting two sides instead of one highly recommend will definitely be back!

Kentwood

Awesome customer service Jenny was so sweet and just awesome. Thank you so much for making our day.

Great customer service by Rachez. Always very helpful

Great spot, good food, great customer service. Chez was great!

Lafayette

Brennan and his staff are extremely friendly and efficient. Always a pleasure to dine at this establishment.

Lake boone trail

Best Service Of all BBQ places , the employee Jack was very nice and gave us the best experience! Will definitely be coming back!

Madison West

I ordered the two meat platter and have the ribs and a brisket ordered a side of chicken wings. I am in love with this food. My waitress Alexis is amazing. She is so kind and sweet and just has a very endearing personality. I would give this a 10 star rating if I Could. All the staff here are amazing!!!!!

Matthews

I'm so impressed with the delicious food and service that I received while visiting the City Barbecue in Matthews . The assistant manager Hannah and friendly cashier Teresa really made me feel so welcome and appreciated and I will definitely be back for yummy ribs and corn pudding that reminds me of true down south soul food!

Kayla and Trey provided good customer service and the food was good and fresh at the Galleria Blvd in Matthews.

McDonough

I am from out of town. My experience at City BBQ in McDonough, GA was awesome. Moreover, I must say Caleb and staff exhibited superb customer service. Everyone was extremely professional and courteous. I will definitely recommend City BBQ at the McDonough, Ga location to all of my family and friends.oY¤—

Chanterra was very attentive and fast

Awesome representation of Cheeka the cashier! She was very polite and professional. I am a first time customer from Alabama visiting my brother in Dtockbridge;

Tyrq was so very patient with because we are older working men and didn't know what we wanted.

Miller Lane

Arianna was amazing,food came out great and hot and I'll be back

Colton was a great help

Jeremy and Keagan were great.

Lisa's Great!!

Nathan was amazing by far my favorite location awesome experience!

Great food and cashier Paytan

Steven at the miller lane store was so nice and helpful to me I appreciate the kindness

New Albany

We stop by every Saturday and Geneva and the rest of the staff always provide excellent customer service. Oh there is delicious barbecue as well.

Newark

Great service received from Allen! And food is delicious!

Jennifer S does an excellent job. She's very pleasant and very helpful. The team does a great job. We eat here twice a week. The food and staff are great!

Poplar Level

This is always a good go to for BBQ at a good price. Chris was welcoming and helpful in making sure I got the best meal city bbq could offer.

Portage

City BBQ food is outstanding as well as there service! Me and my family love to come eat here. There brisket and sides are amazing (food is sometimes dry). I will say the people there definitely have me coming back. Especially Kiliegh and John both of them are always so welcoming every time im there making the atmosphere very friendly.

Christen and Chris knocked it out of the park with the pit master nachos and the bacon cheese fries. And thanks John for the friendly service. 10 out of 10

Powell

Evan was fantastic in taking our order in the front! Our brisket was absolutely fantastic & FRESH!! We love city bbq perfect for families with small kids

The cashier Mary was absolutely amazing. She had a wonderful personality. A great sense of humor. Very helpful. Answered all the questions that I had. The menu options were superb with numerous options to choose from .Service was prompt. The food was amazing. The servings we're very large portions. Wonderful atmosphere. One of my favorite places to eat when I'm in town.

Raleigh

Once again phenomenal experience at this City Barbeque location. Was lucky enough to be greeted by Cole at the register this afternoon, guy was the man. Mentioned he was a first timer at the register but he seemed like a natural. Got the Nashville hot chicken sandwich with a side of okra, awesome stuff. Great shop!

Reynoldsburg

The food and service here is simply OUTSTANDING! some of the best BBQ I ever had. You usually don't get good barbecue unless it's in your backyard, but this is a place you can go out and expect that home cooked taste! Manager kenny is extremely kind and makes you feel right at home!!! Get it to go or go there tonight and d enjoy a wonderful meal.

Linda's customer service was great. She honestly read my mind.. and made ordering very easy. The food is always great!!

richmond rd

Chloe is amazing and so was the food!

Sandy Springs

The food and customer service is always good when I stop by the Sandy Springs location. Amber is the best!!!!!

Amazing!!! And Griffin provided 5+ star service, making my son's 1st bbq experience memorable!

If you haven't been to City BBQ, you're missing out and I'm telling you right now, go for the banana pudding. It's not just dessert, it's an experience. The texture is smooth and rich, the flavor is that perfect blend of sweet banana and creamy pudding, and those cookies in it? Perfectly soft and layered just right. You can taste that it was made with love.
But what really sealed the deal was Will the man behind the masterpiece. He made the pudding himself and served it with the kind of customer service that makes you feel like family. Friendly, attentive, and genuinely proud of what he does.
Next time you're at City BBQ, ask for Will and do yourself a favor: get the banana pudding. It's the kind of dessert that'll have you back at the register paying for seconds!!!

Snellville

Artis was so patient us being first time here. He explained the menu 3xs without hesitation with a smile. I pray he's here when we come back.

Ashley was patient and knowledgeable about the menu. The food is soooo good like your aunties in the kitchen! Would recommend and honestly think it's one of the best spots on 124!!

Just want to say we had a great experience... When you go to most restaurants where young people work, They are less than helpful... DJ and Jalen was all over it!... made suggestions, did it with a smile I've even came out to check and make sure we enjoyed our food. Ashley, the Manager at such a positive attitude and you can see that reflecting in her crew.
Thank you guys for the service and the big belly ‚

Ray was awesome and very helpful and friendly

Miss Jesica helped me out with amazing customer service

First time eating sit down, but Nicky and family make me feel at home every time, even in the drive thru. Our fave local bbq spot. Smoke don't lie LoL

Solon

I love this place!!! Mrs. Carmen and crew make the Dining experience feel like home.

City BbQ Solon has one of the best ran locations! Asia, one of the many busy workers was extremely helpful and knowledgeable about the menu. My son and I were in a hurry and she made sure everything came out quickly and accurately. Thank you all for your hard work and good vibes!

This was my first time trying the food here, and it's amaaziinnngggg. Samantha was the cashier who helped me with my big order right before closing time and she gave the best customer service i've ever received at any restaurant. I'll be back during her shifts!!

Toledo

Okay, so I've been craving good BBQ since we arrived in Toledo. So far, I've been disappointed or downright disgusted. That changed tonight. We were thrilled with this place. Andrew, who took care of us, was beyond helpful, even offering my companion a taste of one of their side dishes. (Big point right there.) He assured us that the brisket was top notch. He was right. The food was flavorful and the portions were great. The brisket Sammy was off the hook. Tender, melted in your mouth, extremely flavorful. The pulled pork nachos were astonishing, and unexpected. Corn bread was some of the best we've ever had! I waddled out to the car, which was the opposite of my last BBQ session. This place is now one of our go-to's for dinner!

The food is always great but Lisa at the register is a gem! Always kind helpful and personable. She makes you feel like she's so happy to have you in

University Place

We just moved into the area and decided to try City BBQ for dinner - we have never been to this restaurant before. From the moment we walked in the service was amazing! We were greeted and taken care of by Sabrina who was a delight! She was very accommodating and answered all our questions. The food was great, reasonably priced, and came out quick. We will definitely be back for more!

Wendell Falls

Ethan was great, good attitude and took good care of us. That is definitely manager level service. The ribs and brushed fire beef were amazing. Definitely worth the 30 minute drive. Will definitely be coming back

Absolutely amazing food and service. Jason was amazing taking our order and very helpful! definitely will be back.

Julie was so kind and patient with our questions. The food was incredible. The patio breeze was refreshing! Wonderful experience.

Westerville

I've traveled the country and have never found better barbeque! The food has been consistent and excellent every single visit. What stands out for me at the Westerville City Barbeque is the people. Tiffany was the first person I met and her smile and genuine welcome made me feel at home. To find the best barbeque you'll ever eat, stop by the Schrock Rd restaurant. Last Friday, Tiffany introduced me to Dejuan and Johnny - with their contagious smiles, I felt like one of the family! Harland nodded hello while slicing my brisket, what a great feeling plus incredible food at an awesome restaurant!

Whitestown

Neil is great cashier.

Wilmington

I had come through drive through and got a two meat sampler it was so delicious! Alyssa was the girl who helped me and she was super kind and helpful! She made my experience so wonderful and I definitely will be coming back again!!!

Winston - Salem

I stopped by here on a whim because I moved here recently and being from Texas my BBQ standards are HIGH. Ive tried now 3 different BBQ restaurants in the Triad and 2 of them went down as the worst BBQ Ive ever had in my life. City BBQ however ranks up there with some of the BEST BBQ Ive ever had in Texas. The pulled pork is THE best pulled pork I have ever had hands down. I dunno how they do it but the pulled pork is actually juicy, moist and tender not dry and stingy and this is me tasting it WITHOUT sauce. The brisket I was worried for because its near impossible to beat Texas Brisket however this brisket had a lovely crust, was extremely tender and had an amazing taste throughout the meat, it was smokey, well seasoned and super flavorful. The Baked beans have huge chunks of brisket in them, they are moderately sweet and deliciously smoky, the potato salad is different in that its creamy with small chunks of potato and egg, but the flavor is SPOT on, its tangy and mayonnaise-y and vinegary from the Dijon mustard in just the right places, you MUST try the corn pudding especially if you're not from the south, it reminds me of my family corn pudding fried in a cast iron recipe and it is bomb!! The Banana pudding is fresh and creamy and they somehow balanced some cinnamon in there without taking away from the banana flavor, its actually incredible and if I could steal the recipe for a family gathering and show it off as my own I absolutely would! If you're like me get the sweet tea, half sweet half regular and it'll be the perfect sweetness level! I also have to give a huge shout out to Derek for helping me at the drive through and even letting me taste the meat before I ordered since it was my first time, he was charming, welcoming and went above and beyond to make my first experience here amazing! I will absolutely be back, if not once a week!! Also the pricing is very decent for what you get! Thanks Derek and thanks City BBQ for giving me hope back of having good BBQ while im living in NC!

India showed my great customer service for this to be my first time here. way to go!

The food was piping hot and delicious,,, especially the collard greens and wings. Shaunta provided exceptional service and was very kind, patient, and welcoming. I will definitely come back soon.

Winter Park

China was Awesome! Super nice and very patient with our inability to order!

First time here and definitely will be back, even though I live on the west side of town. Edison was very help for it being my first time here. Everything tasted great and by far out did all competitors. The meat was done well and very moist and the sauces were very good. Definitely my go to place for bbq!

City BBQ is my favorite! I love their lean brisket as well as the many side options. This location is always clean and pleasant to be at. Today, a young man employed there by the name of Jay gave me another reason City is my favorite. His smile, friendliness, and positive energy to make our dinner a great experience was a true blessing. They say you never know what people are going through which is so true. Life is hard right now and Jay's smile made a difference!

Jay and Jim provided me excellent service, they were very patient with me. And I was happy with my order. This is most likely the best place to get your ribs, have a try ya'll!!!

WoodRuff Rd

zion was an incredible server!!

Woodstock

Veronica and Egypt were exceptionally nice and the food was delightful.

City BBQ has easily become my favorite BBQ spot in a long time! Every visit has been top notch, and I have to give a huge shout-out to Rochelle, she always goes above and beyond to make sure everything is perfect. Her friendly attitude and attention to detail make every visit even better. As for the food, excellent. The smoked sausage is my go to almost every time, perfectly smoky, flavorful, and cooked to perfection. I've also tried the pulled pork and brisket, and they're both incredible as well, tender, juicy, and packed with that authentic BBQ flavor. If you're looking for mouthwatering BBQ and outstanding service, City BBQ is the place to go. Highly recommend it!

Food here has always been delicious. Veronika's customer service was fantastic. She was extremely patient and helpful with all of my questions. Give her a raise!! ‰

QUEMMUNITY

aS kEVIN bENNETT STATED: Remember, a major key to our success in 2024 was the notion that sales are a controllable. 

We do that by being the Mayor in our Town.  We take every opportunity to get out in our community and show them what City BBQ is all about. 

I’ve seen some amazing pictures and heard some awesome stories so far this year. 

If you are not out in your community, ask for help

We have the answers!

End of the year COMMUNITY ACTIVITIES

BE A POSITIVE MEMBER OF THE COMMUNITY!

Have you participated in any community or charity event/drive, or volunteered for any cause, either as a team or individually, at work, home, church? Please send your information and any photos you can provide to hr@citybbq.com, with Quemmunity in the subject line. We’d love to publish them in a future newsletter under this feature! We want to “share the wealth in a sustainable fashion!”

How do you win the community? Win the hearts of the competition, get them to mention you in their posts. It takes someone to understand how hard we all work to be the best on the block to congratulate them when they are beaten, but then have the courage to step back up and do the next one.

Aletha’s INSIGHT

Happy ONE YEAR to SMOK’N!!

What an incredible journey it’s been—we’ve spent the past year building something truly special together, and I couldn’t be prouder of what we’ve accomplished as a team. From day one, you all dove right in and embraced the SMOK’N Hospitality message, bringing our guiding behaviors to life in ways that genuinely reflect our values and mission.

Throughout the year, it’s been inspiring to see so many stories about how each of you brings our SMOK’N principles into your daily work. Whether it’s delivering exceptional Service, creating Memorable experiences, ensuring Order Accuracy, following all standards in our Kitchens or upholding our Non-Negotiables,  you’ve shown time and again that the real value comes from how you live these behaviors every day. Our cultural connection is stronger than ever because of your commitment and passion.

During our kick-off of SMOK’N it was important that we had a way to recognize those we really had a way to celebrate those who demonstrated the behaviors of SMOK’N consistently and with integrity. We introduced the SMOK’N Hospitality Pin Program( See Below). Teammates engaged in a way that showed their commitment to taking care of the guests and each other, with some teammates be awarded all the letters of SMOK’N. What an accomplishment!  

I want to share a special shoutout to one of our stars, AJ (Alexis Holmquist), from our Rochester Rd. location, who you’ll spot in the photo below. As a member of our FOH team, AJ truly embodies the spirit of SMOK’N. Her dedication is just one of many examples of how our team continues to make SMOK’N something we can all be proud of.

As we head into our second year, let’s turn up the SMOK’N spirit even more! Get those pins out, order extras if you need them, and keep celebrating the actions and behaviors that define who we are at City Barbeque. And, as part of our one-year celebration, I want to remind everyone: SMOK’N Champions make a huge difference—they keep SMOK’N top-of-mind, encourage progress, and help these values become lasting habits. Make sure your Joint has a SMOK’N Champion promoting our hospitality mission every single day. If you want to be the SMOK’N Champion for your Joint, talk to your manager today!

SMOK’N is NOT an initiative but is built with our guiding behaviors, mission, purpose and our values at its core. Celebrate each other, our focus and creating the best guest experiences every shift by serving up SMOK’N Hospitality.

Be on the lookout for SMOK’N messaging throughout the year!! Coming at you in new and exciting ways.

Thanks

~ Aletha Dawson, Senior Director of Training and Recruiting

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